Shipping policy
Perfect — here’s the updated Shipping Policy for Gianni & Gelato General Trading LLC with your delivery charges included:
Shipping Policy
Gianni & Gelato General Trading LLC
Last updated: 17/09/2025
Thank you for shopping with Gianni & Gelato General Trading LLC. This Shipping Policy explains how we process and deliver your orders.
1. Domestic Shipping (UAE)
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We deliver across all Emirates in the United Arab Emirates.
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Orders are dispatched within a maximum of 48 hours (2 business days) after confirmation.
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Standard delivery time is 2–4 business days from dispatch, depending on your location.
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You will receive a confirmation message with tracking details once your order has been shipped.
Delivery Charges:
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Free delivery for orders above AED 1,000.
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A flat delivery fee of AED 100 applies to orders below AED 1,000.
2. International Shipping
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For international deliveries, please contact us directly at +971 56 406 7242 to arrange shipping and receive a customized quotation.
3. Delays and Exceptions
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While we strive to meet the stated timelines, unforeseen circumstances such as public holidays, courier delays, or force majeure events may affect delivery times.
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In such cases, we will notify you promptly and work to resolve the issue.
4. Contact Us
For any questions related to shipping, please reach out to us:
Email: orders@gianni-gelato.com
Phone: +971 56 406 7242